Shipping and Cancellation

Shipping Policy – Grenvia

At Grenvia, we take pride in delivering your plants and planters with care, speed, and reliability. Every order is thoughtfully prepared to ensure it reaches you fresh, healthy, and in excellent condition.

Please review the details below to understand how we process and deliver your orders.

🌿 1. Order Processing

  • Orders are usually processed within 24–48 hours of confirmation
    (excluding Sundays and public holidays)
  • Certain products may require additional preparation time depending on:
    • Plant availability
    • Pot customization
    • Weather conditions
    • Order volume
  • Once your order is shipped, you will receive:
    • Email confirmation
    • SMS/WhatsApp updates
    • Tracking details

If you do not receive shipping communication within the expected timeframe, please contact our support team.

🚚 2. Estimated Delivery Timelines

Estimated delivery timelines are as follows:

  • Metro Cities: 3–5 business days
  • Non-Metro Cities & Towns: 5–7 business days
  • Remote Areas: 7–10 business days

⏳ Delivery timelines are estimates and may vary due to:

  • Weather conditions
  • Courier delays
  • Public holidays
  • High order volume
  • Natural disruptions or logistical challenges

While we strive for timely delivery, Grenvia is not liable for delays caused by external courier or operational factors. However, we will keep you informed and supported until your order is delivered.

📦 3. Shipping Charges

  • Free shipping on orders above ₹999
  • A nominal shipping fee may apply to orders below this amount
  • Any applicable shipping charges will be clearly displayed during checkout

There are no hidden charges.

📍 4. Serviceable Areas

We currently deliver across India, including:

  • Metro cities
  • Major towns
  • Selected rural and remote locations

If your PIN code is not serviceable:

  • Our support team will contact you
  • Alternative solutions may be suggested wherever possible

Currently, we do not offer international shipping.

🌱 5. Packaging & Plant Handling

We take extra care in packaging to protect both plants and fragile items during transit.

Our Packaging Standards:

  • Live plants are shipped in secure, breathable, and eco-friendly packaging to reduce transit stress
  • Planters and fragile items are carefully wrapped and reinforced
  • Every order undergoes a quality check before dispatch

Our packaging is designed to:

  • Maintain freshness
  • Provide ventilation
  • Protect plants from transit damage

As plants are living products, slight variations in size, color, or minor transit stress may occur.

Please note:
Some plants may appear slightly dull or tired after transit. In most cases, exposure to indirect sunlight, proper watering, and care will help the plant recover naturally within a few days.

🏠 6. Shipping Address Accuracy

Customers are requested to provide accurate:

  • Shipping address
  • Contact number
  • PIN code

Grenvia will not be responsible for:

  • Delivery failures
  • Delays
  • Returned shipments
  • Additional delivery costs

caused due to incorrect or incomplete address information provided by the customer.

Once the order has been dispatched, the shipping address cannot be modified.

🔍 7. Order Tracking

  • A tracking link/ID will be shared once your order is shipped
  • Customers can monitor shipment status in real time
  • Tracking updates are shared via Email, SMS, or WhatsApp

For any assistance, please contact our support team with your Order ID.

❌ 8. Cancellation Policy

  • Orders can only be cancelled before dispatch
  • Once shipped, cancellation requests cannot be accepted

To request a cancellation, please contact our support team as early as possible.

🌿 Our Commitment

From our greenhouse to your doorstep, every Grenvia order is handled with care—so your plant journey begins fresh, healthy, calm, and stress-free.